Yes, you can change your billing address for your Xian Garden account. Here are a few ways to do it:

1 Contact the Xian Garden customer service team. Please mail us at support@xiangarden.com or contact@xiangarden.com.
Phone Number +8801909087678, +8801969369538, +8801777572538, and request to update your billing address. They will assist you with the process.

2 Log in to your Xian Garden account, navigate to your account settings or billing information, and update the billing address there.

3 If you are making a purchase, you can update your billing address during checkout.

It’s essential to keep your billing address up to date to ensure that your orders are processed and shipped to the correct address and to avoid delays or issues with your account.

Please note that you cannot change any details on your order after your order is shipped.

Yes, you can change your order information for your Xian Garden account. Here are a few ways to do it:

1 Contact the Xian Garden customer service team at +8801909087678, +8801969369538, +8801777572538, or email support@xiangarden.com or contact@xiangarden.com and request to update your order information. They will assist you with the process.

2 If you have an account with Xian Garden, you can log in and check your order history; you may be able to update your order information there.

3 If you have recently placed an order, you may be able to update it before it is dispatched, depending on the order’s status.

It’s essential to keep your order information up to date to ensure that your orders are processed and shipped to the correct address and to avoid delays or issues with your account.

Please note that you cannot change any details on your order after your order is shipped.

Yes, you can change the delivery address for your Xian Garden order. Here are a few ways to do it:

1. Contact Xian Garden customer service team at +8801909087678, +8801969369538, +8801777572538, or email support@xiangarden.com or contact@xiangarden.com and request to update the delivery address. They will assist you with the process.
2. If you have an account with Xian Garden, you can log in and check your order history; you may be able to update the delivery address there.
3. If you have recently placed an order, you may be able to update the delivery address before it is dispatched, depending on the order’s status.

It’s essential to keep your delivery address up to date to ensure that your orders are delivered to the correct address and to avoid any delays or issues with your delivery.

Please note that there may be some restrictions on changing the delivery address depending on the stage of your order and the shipping method selected. If the order has already been dispatched, you may have to contact the carrier to change the delivery address.

Please note that you cannot change any details on your order after your order is shipped.

It depends on the product and the stage of your order. Some products may be customizable in terms of colors, sizes, finishes, and other details, while others may not.

Before placing the order, you can check the product details page on the Xian Garden website or contact the Xian Garden customer service team at +8801909087678, +8801969369538, +8801777572538, or email support@xiangarden.com or contact@xiangarden.com and inquire about the product’s customization options.

If the order is already placed, you may not be able to customize the product.

It’s essential to check the product details and customization options before placing your order to ensure you get the desired product.

Please note that some products may also be customized by adding additional features or add-ons; this can be verified by contacting the Xian Garden customer service team.

Please note that you cannot change any details on your order after your order is shipped.

Yes, you can place an order over the phone with Xian Garden. Our customer service team is available to assist you with placing your order. You can call us at +8801909087678, +8801969369538, or +8801777572538 from 9:00 am to 10:00 pm any day.

When you call, please have your order information ready, including your desired product, delivery address, and payment method. Our customer service team will guide you through the ordering process and ensure that your order is placed correctly.

Please note that the availability of phone orders may vary depending on the time of day and the volume of calls. If you cannot reach us by phone, you can also place your order through our website or via email at support@xiangarden.com or contact@xiangarden.com.

Please note without national holidays.

At Xian Garden, we value our customer’s opinions and feedback. Writing a product review can help other customers make informed decisions when purchasing our products. We have outlined some guidelines to help you write an effective and informative product review.

1. Be honest: Share your true thoughts and experiences with the product. Whether you liked it or not, your review should be an honest reflection of your experience.

2. Be specific: Provide details about the product’s features and how it performed.

3. Include photos: If possible, include photos of the product in use to give other customers a better idea of what they can expect.

4. Be respectful: Be respectful of other people’s opinions and avoid using offensive language.

5. Stay on topic: Keep your review focused on the product and avoid discussing unrelated topics.

6. Keep it concise: A well-written, concise review is more likely to be read and appreciated by other customers.

7. Share your experience: Share your experience, describe how you use the product and what you like or dislike about it.

By following these guidelines, your review will be helpful to other customers and will be more likely to be approved by Xian Garden.

Note: Xian Garden reserves the right to reject any reviews that do not meet these guidelines.

Placing an order with Xian Garden is simple and easy. Follow these steps to place your order:

1. Browse our website and select the products you would like to order.

2. Once you have selected your products, add them to your shopping cart.

3. Review the items in your cart and make sure that everything is correct before proceeding to checkout.

4. During checkout, you will be prompted to provide your personal and shipping information, including your name, email address, contact number, complete address, pin code, and the preferred Payment Method.

5. After filling in all the details, you will be taken to the payment page where you can choose your payment method. We accept online payments through credit/debit cards, e-wallets, and UPI.

6. Once your payment is processed, you will receive an order confirmation email with all the details of your order.

7. Our customer service team will be in touch with you to confirm your order and keep you updated on the status of your order.

8. You can also reach out to our customer service team at +8801909087678, +8801969369538, +8801777572538 or mail us at support@xiangarden.com or contact@xiangarden.com if you have any queries or need help placing your order.

We will process your order as soon as possible and have your plants delivered to your doorstep.

To make a bank transfer, you will need to follow the steps provided by your bank. Typically, you will need to visit a bank branch or log into your online banking account to initiate the transfer. You will need to provide the recipient’s bank account details, which for Xian Garden are:

Bank Name : Islami BankBangladesh Limited

Branch Name :  ASHULIA, DHAKA(12S260220)

Account Name:  XIAN GARDEN

Account No : 20504430100104205

Please make sure to include your order number as a reference when making the bank transfer and also inform us via phone call or email, so we can process your order as soon as the funds are received.
Phone:  +88 01909087678

If you have forgotten both your login ID and password, you can retrieve your account information by following these steps:

1. Go to the login page of the website.
2. Click on the “Forgot Password” or “Forgot ID” link.
3. Enter the email address associated with your account.
4. Follow the instructions provided in the email you receive to reset your password or retrieve your login ID.

If you can still access your account, you can contact customer support for assistance. Company name Xian Garden Phone Number +8801909087678,+8801969369538,+8801777572538 Mail us at support@xiangarden.com or contact@xiangarden.com

Please share your order number or your registered contact number at  support@xiangarden.com or contact@xiangarden.comand request for your login ID & password. Your login credentials will be provided shortly.

Please follow the instructions in the email to reset your password.

1. Click on My Account at the top right corner of the website to access the login window.
2. Click on Forgot your password link on the bottom right of the login window.
3. Enter your registered e-mail ID.
4. Instructions to reset the password will be sent to your registered email.
   

   
   If you do not receive the email or continue to have trouble accessing your account, please get in touch with us at support@xiangarden.com or call us at +8801909087678,+8801969369538,+8801777572538, and we will assist you with resetting your password.

The Payment modes available on an e-commerce website typically include:

Mobile Banking : bKash, Nagad, Rocket, Upay.
Cash on Delivery
Bank Transfer
It may vary based on the website and the location.

The cancellation and refund policy of Xian Garden is as follows:

1. Orders can be canceled within 8 hours of placing the order.
2. In case of cancellation, a full refund will be provided.
3. For refunds, customers must contact our customer support team at support@xiangarden.com or contact@xiangarden.com or call us at +8801909087678,+8801969369538,+8801777572538
4. Refunds for online payments will be made to the original mode of payment.
5. Refunds for other forms of payment, such as cash on delivery or bank transfer, will be made to the customer’s bank account.
   The customer will be required to provide their account holder’s name, bank name, branch name, account number, and IFSC code for the refund.
6. Refunds will be processed within 5-7 business days from the refund initiation date.

Please note that the above policy is subject to change without notice, and Xian Garden reserves the right to make final decisions on cancellations and refunds on a case-by-case basis.

Can you return the plants? No.
Xian Garden does not accept returns on plants. Because receiving returns does not have standard packaging, the plants will be damaged due to transit stress on both sides. But we guarantee that every tree will reach the customer in excellent condition. Please note that transit stress may cause the plant to appear somewhat dull. But rest assured that exposure to sunlight and proper watering will restore the plant to its healthy natural state.
Contact our customer support team if you are concerned about your plant.

Please contact Xian Garden’s support team if your plant has been damaged. After that, whether the tree’s return will be accepted is subject to negotiation with the customer. Only in the case of home delivery within Dhaka, if the own staff makes the delivery of Xian Garden, the tree can be returned if it is completely damaged. (This does not apply to Pathao Courier and Redx Courier.)
Xian Garden Support Team.

Email Us: contact@xiangarden.com
WhatsApp us at 008801909087678