A delivery method within Dhaka
In case of a low quantity of plants sent, Redx Courier, Pathao Courier and Xian Garden's staff provide home delivery within Dhaka. If the amount of plants is more, delivery is provided by S.A Paribahan Courier Service. Home delivery from Xian Garden to the customer's address within 2-3 working days of ordering within Dhaka. If the amount of trees is more, the trees will be delivered to the customer within two working days of ordering by S.A Paribahan Courier Service.
Delivery method outside Dhaka
Send if the amount of plants is less, home delivery is provided outside Dhaka through Redx Courier and Pathao Courier. If you want to take a tree for home delivery outside Dhaka, only the tree and pot are provided, and no soil is provided. If the amount of trees is more, we deliver to all district cities outside Dhaka through S.A Paribahan Courier Service.
If the quantity of plants outside Dhaka is less, the home delivery will reach the customer's address from Xian Garden within 3-4 working days of ordering. If the amount of trees is more, the trees will contact the customer within two working days through S.A Paribahan Courier Service.
Returns:
Xian Garden does not accept returns on plants. Because receiving returns does not have standard packaging, the plants will be damaged due to transit stress on both sides. But we guarantee that every tree will reach the customer in excellent condition. Please note that transit stress may cause the plant to appear somewhat dull. But rest assured that exposure to sunlight and proper watering will restore the plant to its healthy natural state. Contact our customer support team if you are concerned about your plant: Email us: (Email) or call: (contact no.) Please get in touch with Xian Garden's support team if your plant has been damaged. After that, whether the tree's return will be accepted is subject to negotiation with the customer. Only in the case of home delivery within Dhaka, if the own staff makes the delivery of Xian Garden, can the tree be returned if it is completely damaged. (This does not apply to Pathao Courier and Redx Courier.)
Xian Garden Support Team:
Email: contact@xiangarden.com
Contact No: +8801909087678
WhatsApp :+8801909087678
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